Term of use

1. Platform Overview

HealthFinder provides access to data and insights about a range of healthcare professionals and institutions, including but not limited to doctors, psychologists, clinics, hospitals, long-term care providers, insurance companies, and their associated personnel (collectively referred to as “Healthcare Providers”).

Our Platform curates and presents relevant details to support your independent evaluation of various Healthcare Providers. This includes provider profiles, both factual and opinion-based ratings, user comments, feedback, comparative scores, indexes, and other descriptive materials.

The information presented on HealthFinder is sourced from publicly available databases, user-submitted content, third-party contributors, and independent surveys. These data are then processed using proprietary systems, including analytics and ranking methodologies, and displayed in an interface designed to be user-friendly and accessible.

2. Fees And Charges

Access to the Platform is presently offered at no cost to users. However, HealthFinder reserves the right to introduce usage fees or other charges in the future. Should any such fees be implemented, we will provide advance notice to you.

3. Acceptance Through Continued Use

We may update, modify, or change the terms of this Agreement at our sole discretion. Any changes will be published on this page, along with the date of the most recent update. You are encouraged to revisit this Agreement periodically to stay informed of any revisions. Your ongoing use of the Platform after changes have been made will indicate your acceptance of the revised Terms.

4. License Grant And Restrictions

Subject to your compliance with these Terms, we grant you a limited, non-transferable, non-exclusive, and revocable license to:

(i) Access and use the Platform and its content, and

(ii) download or temporarily cache content solely for personal, non-commercial use, such as printing or offline viewing.

This license does not grant you any ownership rights, and no implied licenses are provided under this Agreement.

You agree to retain all copyright and proprietary notices on any content you download or print.

Unless expressly authorized in writing, you may not directly or indirectly:

  • Reproduce, alter, distribute, sell, display, or otherwise use any part of the Platform or its content;

  • Use metatags or hidden text using any HealthFinder-related trademarks or identifiers;

  • Compile lists of Healthcare Providers for commercial purposes;

  • Create derivative works from the Platform or its content; or

  • Violate any laws or regulations in your use of the Platform.

5. User Contributions And Reviews

a. General Submissions

By submitting feedback, ideas, suggestions, messages, graphics, or other content (collectively, “Submissions”)—excluding registration details and provider reviews—you grant HealthFinder a non-exclusive, irrevocable, perpetual, royalty-free, worldwide license (with the right to sublicense) to use, display, distribute, modify, and create derivative works from your Submissions without attribution or compensation. You also authorize HealthFinder to enforce rights over your Submissions and waive all moral rights, including attribution.

Submissions are made voluntarily and are not confidential, except as governed by our Privacy Policy. We may use ideas or concepts you provide without obligation or liability. We are not required to retain your Submissions or provide copies. You are solely responsible for the content and any consequences of your Submissions.

You agree that your Submissions:

  • Are accurate and original, and you are not impersonating others;

  • Do not infringe on any third-party rights;

  • Do not violate any laws or contain unlawful, abusive, or inappropriate material;

  • Create derivative works from the Platform or its content; or

  • Are submitted with appropriate authorization (if applicable to a Healthcare Provider).

HealthFinder reserves the right to remove any content it deems inappropriate or in violation of these Terms. Allegations of copyright infringement should be reported to[email protected].

b. Provider Reviews

Reviews refer to patient-submitted feedback about Healthcare Providers. By submitting a review, you grant HealthFinder a non-exclusive, irrevocable, perpetual, royalty-free, transferable license to use it globally in any format. Your Reviews are considered non-confidential unless stated otherwise in our Privacy Policy.

By submitting Reviews, you:

  • Confirm their accuracy and that they reflect your own or your dependent's experience;

  • Affirm you are not affiliated with or compensated by the reviewed provider;

  • Ensure your Reviews do not infringe on other's rights or contain unlawful or harmful content.

HealthFinder may remove Reviews at its discretion and has no obligation to store or return them. You accept full responsibility for your Reviews and any resulting consequences.

6. User Accounts, Identifiers, and Passwords

To access specific features on the Platform, you may need to register for a HealthFinder account and create a username (“User ID”) and password. You may require separate credentials for the Website and the App. By registering, you confirm that:

  • You are at least 18 years of age;

  • You are providing accurate, truthful, and up-to-date information;

  • You will keep your account details current;

  • You are not impersonating another person.

Your HealthFinder account is for your personal, non-commercial use only. You are responsible for safeguarding your login credentials and for all activity conducted through your account, whether authorized by you or not. HealthFinder disclaims liability for any unauthorized use of your account.

We reserve the right to suspend, modify, or terminate your account or access to the Platform at any time, with or without reason. If your account is compromised or you suspect unauthorized use, notify us promptly at [email protected]

7. Platform Monitoring

HealthFinder may monitor activity on the Platform for purposes of efficiency, compliance, and content moderation, though we are under no obligation to do so. We reserve the right to view, record, and review user activity, communications, and content submissions.

We do not assume responsibility for third-party content, including user submissions and advertisements. While we may remove or edit inappropriate content at our discretion, we are not liable for content that may be unlawful, inaccurate, or offensive.

We may disclose user information or communications if required by law, necessary to operate the Platform, or to protect HealthFinder's rights and property or those of other users and partners, in accordance with our Privacy Policy.

8. Privacy Practices

Protecting your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which forms part of this Agreement. You can view the latest version on our Website. By using the Platform, you consent to the practices described therein.

9. Intellectual Property Rights

All content and materials available through the Platform—including software, graphics, text, data, and layout—are owned by or licensed to HealthFinder and are protected by intellectual property laws.

You may not reproduce, republish, distribute, or create derivative works from the content unless explicitly permitted by us. Requests for use or reproduction of any materials should be directed to [email protected].

We retain ownership of all technology and content associated with the Platform, including algorithms, design, proprietary tools, enhancements, and modifications. Except where expressly stated, no rights are transferred to you.

10. Acceptable Use Policy

By using the Platform, you agree not to misuse the content, data, or services in any way. Specifically, you must not:

  • Use content for anything other than personal evaluation of Healthcare Providers or booking appointments;

  • Compile provider lists for commercial purposes;

  • Create external databases from our data;

  • Violate any applicable laws;

  • Attempt unauthorized access to other user's accounts or our systems;

  • Submit false, misleading, harmful, or inappropriate content;

  • Manipulate platform features (e.g., reviews or search results);

  • Use automated tools (e.g., bots, scrapers) to extract data;

  • Disrupt the integrity, performance, or security of the Platform.

You acknowledge that any misuse may cause irreparable harm to HealthFinder, for which monetary compensation may be inadequate. As such, we reserve the right to seek injunctive or equitable relief in addition to other legal remedies.

HealthFinder may update or discontinue the Platform or restrict your access at any time for violation of this Agreement.

11. Enforcement Notice

HealthFinder actively defends its intellectual property to the maximum extent permitted by law. Unauthorized use, reproduction, or distribution of our content, data, or technology may lead to legal action under copyright, trademark, privacy, contract, or other applicable laws.

12. External Links

Our Platform may contain links to third-party websites or mobile applications that are not owned or operated by HealthFinder. These external sites and apps are maintained by independent entities and are not under our control.

We do not endorse or take responsibility for any content, services, or products provided on such third-party platforms. Any interaction you have with these external sources—including any information you provide—falls under their own terms and privacy policies.

You acknowledge and agree that HealthFinder is not liable for any damages, losses, or issues arising from your use of third-party websites or services accessed via our Platform. We do not allow others to frame or link to our Platform without prior written approval.

13. Disclaimers

HealthFinder and its affiliates, partners, and contributors (collectively, the “HealthFinder Parties”) do not endorse any user, Healthcare Provider, or opinion posted on the Platform.

Your use of the Platform and any associated content or services is entirely at your own risk. The Platform may contain errors or outdated information. All content and features are provided “as is” and “as available” without warranties of any kind.

To the fullest extent permitted by law, we disclaim all express or implied warranties, including but not limited to fitness for a particular purpose, accuracy, non-infringement, and reliability.

Some content, such as provider information, ratings, and research, may come from third-party sources. HealthFinder does not guarantee the accuracy or completeness of this third-party content.

We also do not guarantee uninterrupted or error-free access to the Platform. You are solely responsible for any costs related to service, repair, or correction of your equipment due to Platform use.

Some jurisdictions do not allow certain exclusions, so these disclaimers may not apply to you fully.

14. Limitation Of Liability

If you are dissatisfied with the Platform, the sole remedy available to you is to stop using it.

In no case will our total liability for direct damages exceed $100. Some jurisdictions do not permit certain liability limitations, so this cap may not apply in full. In New Jersey, this limitation remains enforceable to the greatest extent permitted by law.

15. Indemnification

You agree to defend, indemnify, and hold harmless HealthFinder and its associated parties from any claims, damages, expenses, or liabilities—such as legal fees—arising out of or related to:

  • Your misuse of the Platform or its content;

  • Services you acquire through third parties based on content from the Platform;

  • Violations of this Agreement;

  • Content you submit or post;

  • Any infringement or misconduct by you or someone using your account or device.

16. Events Beyond Our Control

You release HealthFinder and its affiliates from liability for any harm or disruption caused by events outside our reasonable control. These events include, but are not limited to, natural disasters, internet or communication failures, power outages, cyberattacks, unauthorized system access, mechanical or technical malfunctions, labor disputes, civil disturbances, wars, or government restrictions.

17. Term And Termination

This Agreement becomes effective when you first access or use the Platform, or when you agree to it explicitly—whichever comes first. It will remain in force unless terminated by either party.

We may suspend or terminate your access to the Platform or any part of it, remove services or content, or revoke your account without prior notice, at our sole discretion.

Provisions that are intended to remain effective after termination—such as intellectual property rights, disclaimers, limitations of liability, and indemnification—will survive the end of this Agreement.

18. Notifications

To contact HealthFinder, email us at: [email protected] Notices sent to us are considered received once actually delivered.

We may send you notices using the email address you provided during registration. Such notices are considered received the next business day after being sent, regardless of whether you read them or maintain an accurate email address.

If you choose to communicate with us via email, you confirm that your email system has adequate security measures to prevent unauthorized access to communications.

19. Governing Law And Jurisdiction

The Platform is operated from Singapore, and these Terms are governed by the laws of Singapore, without regard to conflict-of-law rules. By using the Platform, you consent to the application of Singapore law to all matters related to your use of the Platform and this Agreement.

20. Arbitration & Class Action Waiver

PLEASE READ THIS SECTION CAREFULLY - IT AFFECTS YOUR LEGAL RIGHTS.

Any dispute, claim, or controversy arising out of or relating to your use of the Platform or this Agreement will be resolved through final and binding arbitration, rather than in court. This includes claims based on contracts, torts, statutes, or regulations.

Arbitration will be conducted in English and administered under the rules of the Singapore International Arbitration Centre (SIAC). Judgment on the arbitrator's decision may be entered in any court with proper jurisdiction.

YOU AGREE TO WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION OR CLASS-WIDE ARBITRATION.

Disputes must be resolved on an individual basis. You also agree not to consolidate your claim with others unless we agree in writing. This section does not apply to claims that qualify for small claims court or where applicable law prohibits arbitration.

If any part of this arbitration clause is found to be invalid or unenforceable, the remaining parts will still apply, except that the entirety of this section will be void if the class action waiver is held to be unenforceable.

21. Waiver

HealthFinder's failure to enforce any part of this Agreement does not constitute a waiver of its rights. Any waiver must be explicitly stated in writing. Even if HealthFinder waives a specific breach, it does not waive future breaches of the same or other terms.

22. Severability

If any provision of this Agreement is deemed invalid or unenforceable by an arbitrator or court of competent jurisdiction, the remainder of the Agreement will remain in full force and effect.

23. Independent Relationship

Your relationship with HealthFinder is that of an independent party. Nothing in this Agreement creates a partnership, joint venture, or employer-employee relationship between you and HealthFinder.

24. Entire Agreement

These Terms of Use, along with our Privacy Policy, represent the complete and exclusive agreement between you and HealthFinder regarding your use of the Platform. They supersede all prior discussions, agreements, or understandings. If you continue to use the Platform, you agree to be bound by the most recent version of this Agreement.