Privacy Policy

This Privacy Policy explains how HealthFinder, along with its affiliated and subsidiary companies (collectively referred to as "HealthFinder," "we," "us," or "our"), collects, uses, and shares your information. We understand that your privacy is important and are committed to protecting the information you provide when using our products and services ("Products and Services"). These are accessible through our website (www.healthfinder.sg) and mobile application ("App"), collectively referred to as the "Platform." This Privacy Policy forms part of our Terms of Use (www.healthfinder.sg/terms-of-use).

USER DEFINITIONS AND ACCEPTANCE

"User," "you," and "your" refer to anyone who accesses or uses the Platform, including:

  • Visitors who view publicly available content;

  • Individuals who register to use our Products and Services;

  • Healthcare Providers and their representatives who manage profiles and related content.

By accessing or using the Platform, you accept this Privacy Policy and our Terms of Use. Capitalized terms not defined here are defined in the Terms of Use.

UPDATES TO THIS PRIVACY POLICY

We may revise this Privacy Policy periodically. Updates will be posted on this page, and continued use of the Platform indicates acceptance of the revised policy.

CONTACT

If you have questions or concerns, please contact us at: www.healthfinder.sg

INFORMATION WE COLLECT

1. Personal Information "Personal Information" refers to data that identifies you personally and is either voluntarily provided or obtained through your use of the Platform. Examples include your name, contact details, billing information, and health-related data. We collect this information from:

  • Your HealthFinder account registration and profile;

  • Purchases made on the Platform;

  • Information you provide about healthcare providers, insurance, and medical history;

  • Interactions with our services, such as appointment scheduling;

  • Responses to our communications;

  • Online appointment scheduling (OLA), where information may be shared with third-party service providers

You may choose not to provide certain information, but this may limit your ability to use some or all of our Products and Services.

2. Other Information We also collect non-personally identifiable information ("Other Information"), such as:

  • Platform usage data (e.g., login activity, IP address, browser type);

  • Cookies that identify your device and track your Platform activity. You can adjust your device or browser settings to manage cookies, though some Platform features may be affected.

USE AND SHARING OF INFORMATION

We use your information to:

  • Deliver and personalize our Products and Services;

  • Conduct audits, troubleshoot, and enhance the Platform;

  • Ensure system security and maintain data backups;

  • Develop new services and offer relevant health-related communications and advertisements;

  • Personalize your experience on the Platform;

  • Fulfill purposes disclosed at the time of collection or with your consent.

We may share your information with:

  • Third-party service providers who support our operations;

  • Our employees, contractors, and affiliates who require access for their work;

  • Our parent, subsidiary, and affiliated companies;

  • Potential buyers or partners in business transfers;

  • Government authorities, as required by law;

  • Third-party advertisers for aggregated, non-personal data use.

EXTERNAL LINKS

This Privacy Policy does not apply to external websites or mobile apps linked to or from the Platform. These sites may have their own privacy policies, which we encourage you to review.

DATA SECURITY

We implement reasonable measures to protect your information against unauthorized access or disclosure. However, no security method is infallible, and we cannot guarantee complete protection.

DATA INTEGRITY

We process your information only for the purposes described here. You are responsible for ensuring the accuracy and completeness of your data.

ACCESSING AND UPDATING INFORMATION

You can update your registration details through your account settings. To terminate your account, email us at [email protected]. Changes to your information will take effect after processing. Some residual data may remain on backup systems.

Deleting the App does not terminate your account. Deleting your account does not remove photos stored locally on your device.

Submissions to the Platform should not contain personally identifiable information unless explicitly allowed.

CHILDREN'S PRIVACY

We do not knowingly collect information from children under 13. Parents should monitor their children's online activity and contact us if they believe their child has submitted personal data.

ENFORCEMENT

For questions or concerns about this Privacy Policy, contact us at [email protected]. We respond to formal complaints and cooperate with regulatory authorities as needed.

INTERNATIONAL USERS

The Platform is operated in Singapore. If you are outside Singapore, your information will be transferred there and handled in accordance with this Privacy Policy.